Refund & Return Policy

Refund & Return Policy

Last Updated: August 14, 2026

At Milanos.shop, we want our customers to have a smooth and reliable shopping experience. This Refund & Return Policy explains the conditions and process for returns, replacements, and refunds for products purchased through our website.

1. Return Eligibility

Because dry fruits and food products are consumable items, returns are generally not accepted once the product has been delivered and opened, unless the product is received in a damaged, defective, incorrect, or materially different condition.

A return or replacement may be considered in the following situations:

The product was damaged during delivery
The wrong product was delivered
The delivered product is materially different from the product ordered
The package is received in a condition that indicates damage or tampering
2. Damaged or Incorrect Products

If you receive a damaged, incorrect, or materially different product, please contact us as soon as possible after delivery.

For verification, we may request:

Order number
Customer name and contact details
Photographs of the package and product
Photographs of the shipping label
Other relevant information regarding the issue

Our team will review the request and determine the appropriate resolution.

3. Return Conditions

Where a return is approved, customers may be required to return the product according to the instructions provided by our support team.

Products should generally be returned in their original packaging and in the condition in which they were received.

We reserve the right to reject a return request if the product does not meet the applicable return conditions.

4. Non-Returnable Situations

Returns or refunds may not be available for:

Products that have been opened or consumed
Products damaged after delivery due to improper storage or handling
Change of mind after delivery
Incorrect shipping information provided by the customer
Orders where the customer refuses delivery without a valid reason
Products returned without prior approval from our support team
5. Refunds

If a refund is approved, the refund amount will normally be processed using the original payment method, where technically possible.

The time required for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.

In certain cases, an alternative refund method may be offered.

6. Replacement

Where appropriate and subject to product availability, Milanos.shop may offer a replacement instead of a refund for damaged, incorrect, or materially different products.

The final resolution will depend on the circumstances of the order and the availability of the product.

7. Shipping Charges

Shipping charges, where applicable, may be non-refundable unless the return or refund is due to an error attributable to Milanos.shop or another circumstance where applicable law requires otherwise.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may not be possible once an order has been processed, packed, or shipped.

Any eligible refund for a cancelled order will be processed according to the applicable payment and refund process.

9. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The actual time taken for the amount to be credited may vary depending on the payment method and financial institution.

10. Contact Us for Returns & Refunds

For any return, replacement, cancellation, or refund request, please contact our support team.

Business Name:
Milanos.shop

Business Owner:
ADITYASINH CHAUHAN

Email:
support@milanos.shop

Business Address:
1st Floor, South Zone Office,
Surat Municipal Corporation, Opp. Satyanagar,
Udhna, Surat - 394210,
Gujarat, India

Service Area:
India

When contacting us, please include your order number and a brief description of the issue so that our team can assist you efficiently.

11. Policy Updates

Milanos.shop may update this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

Thank you for choosing Milanos.shop.