FAQ

Milanos policies and customer support information

FAQ

Frequently Asked Questions (FAQ)

Last Updated: August 14, 2026

1. What products does Milanos.shop sell?

Milanos.shop offers dry fruits and dry fruit combo packs through our online store.

2. Where does Milanos.shop deliver?

We currently provide delivery across India, subject to delivery service availability at the customer's location.

3. How can I place an order?

You can browse our products, select the product and required quantity, add it to your cart, provide your delivery details, select an available payment method, and complete the checkout process.

4. What payment methods are available?

Payment methods available at checkout may vary. The available payment options will be displayed on the website when you place your order.

5. How long does delivery take?

Orders are generally processed within 1–3 business days.

After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Delivery timelines are estimates and may vary because of operational conditions, holidays, weather, courier delays, or other circumstances.

6. Can I track my order?

Yes. Where tracking information is available, tracking details may be provided through the contact information supplied during checkout.

7. Can I cancel my order?

You may request cancellation as soon as possible after placing an order.

Cancellation may be possible if the order has not yet been processed, packed, or shipped.

Please refer to our Cancellation Policy for complete details.

8. Can I return dry fruits after delivery?

Because dry fruits and food products are consumable items, opened or consumed products are generally not eligible for return.

Returns or replacements may be considered for products that are damaged, incorrect, or materially different from what was ordered, subject to our Refund & Return Policy.

9. What should I do if I receive a damaged product?

Please contact us as soon as possible after delivery.

You may be asked to provide your order number and photographs of the package and product so that our team can review the issue.

10. What if I receive the wrong product?

Please contact our support team with your order details.

After verification, we may provide an appropriate resolution according to our Refund & Return Policy.

11. How long does a refund take?

If a refund is approved, it will generally be processed through the original payment method where technically possible.

The time taken for the amount to appear in your account may depend on your payment gateway, bank, card issuer, or payment service provider.

12. Are shipping charges applicable?

Any applicable shipping charges will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the order, delivery location, and applicable offers.

13. Is my payment information secure?

Payments may be processed through third-party payment service providers available at checkout.

Customers should complete payments only through the official payment interface provided on our website.

Never share your OTP, UPI PIN, ATM PIN, card PIN, CVV, or banking password with anyone.

14. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

We will make reasonable efforts to update the address if the order has not already been processed or shipped. Changes may not be possible after dispatch.

15. What happens if I am unavailable when the courier arrives?

The courier partner may make additional delivery attempts according to its delivery procedures.

Please ensure that your contact number and delivery address are accurate and that someone is available to receive the package where possible.

16. How can I contact Milanos.shop?

You can contact our customer support team by email.

Email: support@milanos.shop

Business Name: Milanos.shop

Business Owner: ADITYASINH CHAUHAN

Business Address:
1st Floor, South Zone Office,
Surat Municipal Corporation, Opp. Satyanagar,
Udhna, Surat - 394210,
Gujarat, India

17. Where can I find your policies?

You can find information about our:

on the relevant policy pages of our website.

18. How can I get help with my order?

For order-related assistance, please email support@milanos.shop with your order number and a brief description of your query.

Our support team will review your request and assist you accordingly.

Thank you for choosing Milanos.shop.

Last updated: 14 Aug 2026. For order-specific help, use the Contact Us page and include your order or transaction reference.